Refund policy
At Anoree, your satisfaction is our priority. If you're not completely happy with your purchase, you can request a return within 48 hours of delivery, subject to the conditions below.
Return & Exchange Eligibility
Your item is eligible for return if:
- The return request is made within 48 hours of receiving your order.
- The product is unused, unworn, and returned in its original packaging with all tags intact.
- The barcode attached to the product remains intact.
- The item was delivered damaged or defective. In such cases, please share clear photos or videos when submitting your request.
Non-Exchangeable Items
The following are not eligible for exchange:
- Products with slight variations in colour, as product colours may appear different due to lighting conditions, photography, and screen settings.
- Size-related exchanges for products where the selected size has been confirmed by the customer before dispatch, including all Prepaid and COD Orders.
- Before processing your order, our team will contact you to confirm the requested size.
- We recommend carefully verifying your size before confirming your order.
Return & Exchange Charges
- A ₹150 exchange fee will be applicable for approved exchanges.
- In some cases, the exchange fee may vary slightly depending on the product, location, or shipping charges.
- Any additional exchange charges, if applicable, will be communicated and confirmed with the customer before processing the exchange.
- Customers are responsible for return shipping costs unless the item received is damaged or defective
How to Request a Return
To initiate a return:
- Email us at anoreejewels@gmail.com within 48 hours of delivery.
- Include your order number and the reason for the return.
- Our team will review your request and provide the next steps if your return is approved.
Refunds
- Once we receive and inspect the returned item, eligible refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable.